Digital accessibility

Accessibility statement of the website www.creditmutuel-homeloansfh.eu

Crédit Mutuel Home Loan SFH undertakes to make accessible its websites, Intranet, Extranet and mobile applications as per Directives (EU) 2019/882882 and 2016/2012 pertaining to the accessibility requirements for products and services and its national transposition provisions.

To this end, Crédit Mutuel Home Loan SFH implements a strategy and actions set out in its multi-year scheme and provides a page dedicated to accessibility.

Conformity status

Website www.creditmutuel-homeloansfh.eu is partly compliant with version 4.1 of the RGAA (general accessibility improvement standard) due to nonconformities listed below.

Test results

The accessibility audit was performed by Temesis in 03/05/2023.

It reveals that 64,29% of the criteria is complied with.

This percentage corresponds to:

  • 36 compliant criteria
  • 20 non-compliant criteria
  • 50 criteria not applicable

The average website compliance rate is of 76,15%.

Inaccessible content

Some content of the website is not accessible for the following reasons:

Non-compliances

  • 1.2 Is each decorative image correctly ignored by assistive technologies?
  • 1.6 Does each informative image have, if necessary, a detailed description?
  • 3.2 In each web page, is the contrast between the text color and its background color sufficiently high (excluding special cases)?
  • 3.3 In each web page, are the colors used in interface components or graphical elements carrying information sufficiently contrasted (excluding special cases)?
  • 6.1 Is each link explicit (excluding special cases)?
  • 7.1 Is each script, if necessary, compatible with assistive technologies?
  • 7.3 Is each script controllable by keyboard and by any pointing device (excluding special cases)?
  • 8.7 In each web page, is each language change indicated in the source code (excluding special cases)?
  • 8.8 In each web page, is the language code of each language change valid and relevant?
  • 8.9 In each web page, are tags not used solely for presentation purposes? This rule is respected?
  • 9.1 In each web page, is the information structured by the appropriate use of headings?
  • 9.3 In each web page, is each list correctly structured?
  • 10.2 In each web page, does the visible informative content remain present when stylesheets are disabled?
  • 10.4 In each web page, does the text remain readable when the font size is increased to at least 200% (excluding special cases)?
  • 10.7 In each web page, for each element receiving focus, is the focus visible?
  • 10.11 For each web page, can the contents be presented without loss of information or functionality and without resorting to either vertical scrolling for a window with a height of 256 px or horizontal scrolling for a window with a width of 320 px (excluding special cases)?
  • 10.13 In each web page, are additional contents appearing on focus or hover of an interface component controllable by the user (excluding special cases)?
  • 12.8 In each web page, is the tab order consistent?
  • 13.3 In each web page, does each downloadable office document have, if necessary, an accessible version (excluding special cases)?
  • 13.9 In each web page, is the proposed content consultable regardless of the screen orientation (portrait or landscape) (excluding special cases)?

Exemptions due to disproportionate burden

No exemption

Content not subject to the accessibility obligation

The files available in office formats published before September 23, 2018.

Preparation of the accessibility statement

This statement was prepared on 03/05/2023.

Technologies used for making of the website

  • HTML 5
  • CSS 3
  • Javascript

User agents, assistive technology and tools used to verify accessibility

Web page tests were performed with the following combination or combinations of screen readers and web browsers:

  • NVDA 2022.4 on Firefox 112
  • Jaws 2022 on Firefox 112
  • Voiceover on Safari

The following tools were used during the assessment:

  • WCAG contrast checker
  • Colour Contrast Analyser
  • HeadingMaps
  • Web Developer
  • Stylus

Pages that have undergone a conformity verification

Feedback and contact

If you have trouble using our services, please get in touch with us.

You are disabled and have difficulty using our services, contact the Crédit Mutuel Home Loan SFH accessibility contact.
To remedy the issue durably and within reason, online correction of the accessibility fault will be prioritised. If this cannot be done, the desired information will be communicated to you in an accessible format, as you wish: either in writing – document or email, or spoken during a face-to-face meeting or phone call.

Right of review

If the response provided does not satisfy you, you have the possibility to file a complaint or to contact the mediator. To file a complaint, various remedies are available to you: